Refund policy

We want you to be happy with your order from DezScents. Due to the nature of fragrance decants and for hygiene and product-integrity reasons, opened or used fragrance decants are not eligible for return or exchange.

If your order arrives damaged, leaking, incorrect, or missing an item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the claim and, when appropriate, provide a replacement or refund.

Orders that are returned due to an incorrect or incomplete shipping address provided by the customer may be subject to additional shipping charges before being resent.

Shipping charges are generally non-refundable unless the issue was caused by an error on our part.

To request help with an order, contact us at:
dezscentsfragrance@gmail.com